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DIL - A Proof of Concept Study to Show the Efficacy of Conversational Agents for Heart Failure Patients

Author(s): Sanjoy Moulik, Samir Chatterjee

Citation: Sanjoy Moulik, Samir Chatterjee, (2021) "DIL - A Proof of Concept Study to Show the Efficacy of Conversational Agents for Heart Failure Patients," Journal of Strategic Innovation and Sustainability, Vol. 16, Iss. 3, pp.58-73

Article Type: Research paper

Publisher: North American Business Press


There is an exceptionally high rate of readmissions and rehospitalizations for patients suffering from Heart Failure. Best efforts to address this alarming problem from the Caregiver community have fallen short due to a shortage of trained clinical staff, failure to perform necessary self-management, and money. Using a Design Science Research framework, this work designed and evaluated "DIL” (Sanskrit word for Heart), a Conversational Agent that complements the work of clinicians in achieving the desired behavioral and clinical outcomes. The aim is to provide the hospital with an information system that could bridge the current gap in care that occurs when the patient transitions from the hospital to the home environment. In a pilot study, we show that DIL was able to demonstrate the efficacy and utility as a tool to assist patients with heart failure in improving their self-care.