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Using Appreciative Inquiry to Manage Generation Y

Author(s): Douglas G. Ohmer, Allen Barclay, Brenda Merkel

Citation: Douglas G. Ohmer, Allen Barclay, Brenda Merkel, (2018)"Using Appreciative Inquiry to Manage Generation Y," Journal of Management Policy and Practice, Vol. 19, Iss. 2, pp. 37-49

Article Type: Research paper

Publisher: North American Business Press


Organizations and their managers constantly look for various approaches to improve, energize, and
engage employees, including Generation Y. As a management approach, Appreciative Inquiry (AI) can
improve leadership development within an organization and the level of engagement from all levels of
personnel. AI focuses on positive change within an organization or business. Through the use of AI,
managers gain another tool to encourage employees’ active participation within the organization. AI’s
focus on engagement and active participation utilizing the strengths of the intergenerational workforce
stand as examples of AI’s utility when managing members of Generation Y. Organizations utilizing AI
have experienced positive and effective change with their Generation Y employees.